Contact romano conte photography

Contact form

We’re happy to help—whether you’re exploring a new piece of artwork, need support with an order, or have a formal request. You can reach us via the online contact form (recommended) or directly by email. A visitor becomes a customer once he either contacts us via the dedicated contact form or places an order.

Will be routed to the appropriate email address.

Why you might contact us (and where to send it)

1) Pre-sales & quotations → support@

  • Artwork availability, sizes, media & framing (Alu-Dibond glossy/matte, Baryta, Canvas). GTCs

  • Custom formats or alternative media (acrylic, glass, metal, etc.) — request a personalized quotation. GTCs

  • Shipping outside listed delivery zones — ask for a quote. GTCs
    Helpful details: artwork title/SKU, desired size/medium, full shipping address (for quotes), timeframe.

2) Orders, shipping & downloads → support@

  • Order status / tracking / address correction (before shipment).

  • Digital download link assistance (e.g., link expired; provide order number so we can re-issue within policy). Link validity: 30 days. GTCs

  • Delivery timeframes (prints ship ~3–4 weeks; abroad times not guaranteed). GTCs
    Note: Digital products are non-refundable.
    Include: order number, email used at checkout, any corrections needed.

3) Returns, damage claims & defects (printed works) → support@

  • Transport damage (note reserves with the carrier at delivery/refuse if visibly damaged; document with photos).

  • Wrong item received or rare manufacturing defect.

  • Timing: claims must be submitted within 8 days of delivery unless applicable law grants more. Return Policy
    Include: order number, delivery date, photos of packaging + item, brief description.

4) Certificates of Authenticity (COA) & verification support → support@

  • Help verifying a COA if you can’t validate on the site.

  • Report suspected fraud/tampering (COA, seals, or QR codes).
    Validity note: Only results shown on this website’s verification pages are binding. GTCs
    Include: Certification ID and (if needed) the Secret Code, plus a brief description.

5) Privacy & data requests → support@

  • Exercise your data rights (access, rectification, deletion, objection, portability, withdraw consent) under GDPR/Swiss FADP and other laws.

  • Questions about cookies/Google Analytics and consent banner. Privacy Policy
    Timing: deletion requests are processed and confirmed within 30 days. GTCs
    Include: the email you used on the site and the specific right you’re exercising (we may request identity verification).

6) Website, accessibility & technical issues → support@

  • Report bugs, display or accessibility issues, or feedback on usability.

7) Licensing, permissions & copyright → contact@

  • Editorial/commercial licensing requests and formal authorization to reproduce/publish images (required beyond personal use). Copyright
    Include: intended use, territory, duration, circulation, budget, deadlines.

8) Press, galleries & partnerships → contact@

  • Media & interview requests, exhibition proposals, gallery partnerships, corporate/hospitality projects, bulk orders.
    Include: organization, scope, timeline, links, and any technical specs.

9) Anything else → contact@

If it doesn’t fit the above, write to contact@. If your note includes an order number or COA ID, we’ll route it internally to support.

How to contact us

  • Online contact form (recommended): fastest triage; we auto-route your message to support@ or contact@ based on your selection.

  • Direct email: